Return Policy

All products purchased from www.eliteavenue.com.pk can be exchanged within 14 days of purchase only if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to support@eliteavenue.com.pk or by calling at +923074257562.
  • In case you want to raise a dispute, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally.
  • You will be required to email photographic evidence of the defective item at support@eliteavenue.com.pk, within 14 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
    • Exchange request is made outside the specified time frame.
    • The product is damaged because of use.
    • The product has tampered.
    • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
    • Elite Avenue does not offer a “refund” or “Money Back Guarantee” on purchased items.